Refund policy

Last updated: 17 August 2026

At Iridescence, we want you to be happy with your purchase. This policy explains when we accept returns and refunds and how to request a return.

Nothing in this policy is intended to exclude, restrict or modify any rights or remedies you may have under the New Zealand Consumer Guarantees Act 1993, Fair Trading Act 1986 or any other applicable law.

Change-of-Mind Returns

We offer a 30-day change-of-mind return policy.

You have 30 days from the date you receive your order to request a return, provided that:

The product is unused and unopened.
The product is in its original condition and packaging.
The product has not been damaged, contaminated or altered.
You can provide proof of purchase.

As our products are personal haircare products, we cannot accept change-of-mind returns for products that have been opened or used.

Change-of-mind return shipping costs are the responsibility of the customer.

To request a return, please contact us at:

customercare@iridescence.nz

Please do not send products back before your return has been approved.

Faulty, Damaged or Incorrect Products

Please inspect your order when you receive it and contact us as soon as reasonably possible if:

Your product arrives damaged.
You receive the wrong product.
Your product is faulty or defective.
Your product does not match its description.
Your product otherwise does not meet the guarantees required under New Zealand consumer law.

Please contact us at customercare@iridescence.nz and include your order number and photographs of the issue where appropriate.

We will assess the issue and provide an appropriate remedy in accordance with the Consumer Guarantees Act 1993.

Depending on the circumstances, this may include a repair, replacement or refund. Where a remedy is required under the Consumer Guarantees Act, we will cover reasonable costs associated with resolving the issue.

A faulty product does not necessarily need to be in its original packaging for you to exercise your rights under the Consumer Guarantees Act.

Products Damaged During Delivery

If your order arrives damaged, please contact us as soon as possible at customercare@iridescence.nz.

Please provide photographs of the damaged product and, where possible, the external packaging.

Please keep the packaging until we have assessed the issue, as it may be required when investigating the delivery damage.

Sale Items and Promotional Products

Sale and promotional products are eligible for our change-of-mind return policy provided they meet the requirements outlined above.

Sale or promotional pricing does not affect your rights under the Consumer Guarantees Act 1993 or other applicable New Zealand law.

Gift Cards

Gift cards are non-refundable and cannot be exchanged for cash, except where required by law.

Exchanges

We do not offer direct exchanges for change-of-mind purchases.

If you would like a different product, you may return the eligible unopened and unused product in accordance with this policy and place a new order.

If a product is faulty, damaged, incorrect or otherwise covered by your statutory rights, we will work with you to provide an appropriate remedy.

How to Request a Return

To request a return, please email:

customercare@iridescence.nz

Please include:

Your full name
Order number
Product(s) you wish to return
Reason for the return
Photographs, where relevant

If your return is approved, we will provide instructions on where to send the product.

Return Address:

ATTN: IRIDESCENCE
717 Manukau Road
Royal Oak
Auckland 1023
New Zealand

Please do not send a return to this address until your return has been approved.

Refunds

Once we receive and inspect an approved return, we will notify you whether your refund has been approved.

Approved refunds will generally be issued to the original payment method.

We aim to process approved refunds within 10 business days of receiving and assessing the returned product.

Your bank or payment provider may take additional time to process the refund and make the funds available to you.

If you have not received your refund within 15 business days after we confirm that your refund has been processed, please contact us at:

customercare@iridescence.nz

Your Rights Under New Zealand Law

Our 30-day change-of-mind policy is a voluntary policy offered by Iridescence. Your rights under New Zealand consumer law are separate and continue to apply.

The Consumer Guarantees Act 1993 provides guarantees for products sold by businesses in New Zealand, including that products are of acceptable quality, fit for purpose, match their description and are delivered appropriately. Where these guarantees are not met, customers may be entitled to a repair, replacement or refund depending on the circumstances.

Nothing in this Refund & Returns Policy is intended to exclude, restrict or modify your rights under the Consumer Guarantees Act 1993, Fair Trading Act 1986, or any other applicable New Zealand law.