Shipping policy

Last updated: 17 August 2026

Iridescence Haircare is a New Zealand-owned haircare brand. We currently ship orders within New Zealand.

This Shipping Policy explains how we process and deliver orders placed through the Iridescence online store.

1. WHERE WE SHIP

We currently ship to addresses within New Zealand.

At this stage, we do not offer international shipping through our online store.

If you are interested in purchasing Iridescence products from outside New Zealand, please contact us at customercare@iridescence.nz to discuss available options.

2. ORDER PROCESSING

Orders are generally processed within 1–2 business days after payment has been received.

Orders placed on weekends or public holidays will generally begin processing on the next business day.

During product launches, promotions, holiday periods or periods of unusually high order volumes, processing may take longer. Where there is a significant delay, we will endeavour to communicate this to affected customers.

Once your order has been processed, it will be handed to our selected courier or freight provider for delivery.

3. DELIVERY TIMES

Delivery timeframes are estimates and are not guaranteed.

As a general guide, delivery within New Zealand may take approximately:

Auckland: 1–2 business days
North Island: 1–3 business days
South Island: 2–4 business days
Rural addresses: Additional time may apply

Delivery times may vary depending on your location, courier availability, weather, public holidays, rural delivery requirements and other circumstances outside our reasonable control.

The delivery timeframe begins once your order has been dispatched, not when the order is placed.

4. SHIPPING COSTS

Shipping costs are calculated based on factors including the delivery address, parcel size, weight and shipping service selected.

The applicable shipping charge will be displayed at checkout before you complete your purchase.

We do not currently offer blanket free shipping because shipping costs can vary significantly depending on the size and weight of an order.

From time to time, we may offer free or discounted shipping promotions. Any such promotion will be subject to the terms stated at the time.

5. SALON AND STOCKIST ORDERS

Approved Iridescence stockists and salon customers may place larger or bulk orders.

Shipping costs for stockist orders may differ from standard retail shipping rates because of the larger size and weight of these orders.

For larger stockist orders, we may use courier, freight or other delivery services depending on the size, weight and destination of the order.

Where applicable, the shipping cost will be calculated at checkout or communicated to the stockist before the order is dispatched.

For particularly large orders, we may contact you after the order is placed to confirm the most appropriate and cost-effective freight option.

Stockist customers may also contact us at customercare@iridescence.nz before placing a large order if they would like a shipping estimate.

6. RURAL DELIVERIES

Additional delivery time and/or charges may apply to rural addresses.

Please ensure that you provide your full and correct delivery address, including any rural delivery details required by the courier.

If an incorrect or incomplete address is provided and the parcel needs to be redirected or re-delivered, additional charges may apply.

7. TRACKING

Where tracking is available, you will receive tracking information once your order has been dispatched.

You can use the tracking information provided by the relevant courier or freight provider to monitor your delivery.

Please allow some time for tracking information to become active after your order has been collected by the courier.

8. DELIVERY DELAYS

We work with courier and freight providers to deliver orders as quickly as reasonably possible.

However, delivery delays can sometimes occur due to circumstances outside our reasonable control, including:

severe weather;
natural disasters;
road closures;
courier network disruptions;
public holidays;
high-volume periods;
incorrect or incomplete delivery information; or
other events affecting transportation.

If your order appears to be significantly delayed, please contact us at customercare@iridescence.nz and we will assist you in following up with the relevant delivery provider.

9. DAMAGED ORDERS

We take care when packing Iridescence products for delivery.

If your order arrives damaged, please contact us at customercare@iridescence.nz as soon as reasonably possible.

Please provide:

your order number;
photographs of the damaged packaging;
photographs of the damaged products; and
a description of the damage.

Please retain the packaging and damaged products until we have advised you what to do with them.

We will assess the issue and work with you to provide an appropriate resolution in accordance with our Refund Policy and applicable New Zealand consumer law.

10. MISSING OR LOST ORDERS

If your order has not arrived within a reasonable timeframe, please contact us at customercare@iridescence.nz.

We may contact the courier or freight provider to investigate the delivery.

If an order is confirmed as lost or otherwise fails to arrive, we will work with you to resolve the issue in accordance with applicable New Zealand law.

Nothing in this Shipping Policy limits or excludes your rights under the Consumer Guarantees Act 1993 or other applicable New Zealand law.

11. INCORRECT DELIVERY INFORMATION

Customers are responsible for providing accurate delivery information when placing an order.

Please carefully check your:

name;
street address;
suburb;
city;
postcode;
rural delivery information; and
contact details.

If you realise that you have provided an incorrect address, please contact us as soon as possible at customercare@iridescence.nz.

We will try to correct the address before the order is dispatched, but we cannot guarantee that changes can be made after an order has entered the shipping process.

Additional delivery or redirection charges may apply where an incorrect address has been provided.

12. CLICK & COLLECT

At this time, Iridescence does not offer Click & Collect through the online store unless specifically stated at checkout.

13. SHIPPING PROMOTIONS

From time to time, Iridescence may offer shipping promotions, including discounted or free shipping.

Any promotional shipping offer will be subject to the specific terms stated in the relevant promotion, including any minimum order value, eligible products, delivery locations or promotional period.

Unless otherwise stated, shipping promotions cannot be combined with other shipping discounts.