Terms of service
IRIDESCENCE TERMS OF SERVICE
Last updated: 17 August 2026
OVERVIEW
Welcome to Iridescence.
These Terms of Service ("Terms") apply to your use of the Iridescence website, online store and related services (collectively, the "Services").
In these Terms, "Iridescence", "we", "us" and "our" means Iridescence.
Iridescence operates this website and online store, including the products, content, features and services available through it. Our Services are powered by Shopify.
Please read these Terms carefully before using our website or placing an order. By accessing or using our Services, you agree to be bound by these Terms and our Privacy Policy.
If you do not agree with these Terms, please do not use our website or Services.
Nothing in these Terms excludes, restricts or modifies any rights or remedies you may have under New Zealand law, including the Consumer Guarantees Act 1993 and the Fair Trading Act 1986, where those laws apply.
SECTION 1 – ACCESS AND ACCOUNTS
You must be legally capable of entering into a contract to purchase products from us.
When using our Services or placing an order, you may be asked to provide information including your name, email address, billing address, shipping address, telephone number and payment information.
You agree that information you provide to us is accurate, current and complete and that you will update it where necessary so that we can process your order and communicate with you.
If you create an account with us, you are responsible for keeping your account login details secure and for activity carried out through your account.
You must not use another person's account without their permission.
We reserve the right to suspend or terminate an account where we reasonably believe it has been used fraudulently, unlawfully or in breach of these Terms.
SECTION 2 – OUR PRODUCTS
We make reasonable efforts to ensure that product descriptions, images, colours, sizes and other information displayed on our website are accurate.
However, colours and product appearance may vary depending on your device, screen and settings.
Product packaging, ingredients, formulations, sizes and other product specifications may change from time to time. Where a change is material, we will endeavour to provide appropriate information.
We reserve the right to discontinue products or limit quantities where reasonably necessary.
Nothing in this section limits your rights under the Consumer Guarantees Act 1993 or other applicable New Zealand law.
SECTION 3 – ORDERS
When you place an order through our website, you are submitting a request to purchase the products shown in your order.
After you place an order, you will generally receive an order confirmation email. This confirms that we have received your order but does not necessarily mean that your order has been accepted if there is an error with pricing, availability or other important information.
We reserve the right to refuse or cancel an order in reasonable circumstances, including where:
- a product is unavailable;
- there is an obvious pricing or product description error;
- we reasonably suspect fraudulent or unauthorised activity;
- an order appears to have been placed in breach of these Terms; or
- circumstances outside our reasonable control prevent us from fulfilling the order.
If we cancel an order after payment has been made, we will refund the amount paid for the cancelled products.
We will contact you using the information provided with your order where we need to discuss an order or cancellation.
Please review your order carefully before completing your purchase.
Returns, refunds and exchanges are handled in accordance with our Refund Policy and applicable New Zealand consumer law.
SECTION 4 – RETAIL AND STOCKIST ORDERS
Iridescence sells products to both individual customers and approved salon/stockist customers.
Retail customers may purchase products through our online store at the applicable retail prices.
Approved salon stockists and other business customers may receive access to stockist pricing, wholesale pricing or other business purchasing arrangements.
Stockist pricing is available only to approved stockists and business customers. Stockist pricing, discounts, minimum order quantities, payment terms, shipping arrangements and other wholesale conditions may differ from our retail terms.
You must not share or provide stockist pricing or other wholesale benefits to unauthorised persons.
We reserve the right to suspend or remove stockist pricing or business purchasing access where we reasonably believe the account is being misused or the applicable stockist conditions are not being followed.
Where appropriate, we may provide separate wholesale or stockist terms that apply in addition to these Terms.
SECTION 5 – PRICES AND PAYMENT
Unless otherwise stated, all prices on our New Zealand online store are in New Zealand dollars (NZD) and include GST where applicable.
Shipping charges will be shown separately at checkout where applicable.
Prices, products, discounts and promotions may change from time to time. The price applicable to your purchase will generally be the price displayed at the time you place your order.
If we discover an obvious pricing or product information error after you have placed an order, we may contact you to discuss the error and, where appropriate, cancel the affected order and refund any amount paid.
You agree to provide accurate and current payment and billing information.
Payment must be successfully received before we dispatch your order unless otherwise agreed with you under an approved stockist or business arrangement.
We use third-party payment providers to process payments. We do not ordinarily have access to or store your full payment card details.
SECTION 6 – SHIPPING AND DELIVERY
We deliver to locations within New Zealand where delivery is available through our selected shipping providers.
Shipping charges and available delivery options will be displayed at checkout or otherwise communicated before you complete your purchase.
Delivery timeframes are estimates only and may be affected by circumstances outside our reasonable control, including courier delays, severe weather, natural disasters, public holidays or other events affecting transportation.
If your order is delayed, damaged or does not arrive, please contact us at customercare@iridescence.nz so that we can assist you and, where appropriate, work with the relevant delivery provider.
Nothing in these Terms limits your rights under the Consumer Guarantees Act 1993 or other applicable New Zealand law.
SECTION 7 – INTELLECTUAL PROPERTY
The Iridescence brand, including our name, logos, product names, packaging designs, images, graphics, written content, videos, photographs, educational materials and other content on our Services, is owned by or licensed to Iridescence and is protected by applicable intellectual property laws.
You may access and use our website for personal or legitimate business purposes in accordance with these Terms.
You must not reproduce, copy, modify, distribute, sell, publish or commercially exploit our content, branding, photographs, product materials or other intellectual property without our prior written permission.
You must not use the Iridescence name, logo or other trademarks in a way that suggests an unauthorised association with or endorsement by Iridescence.
All rights not expressly granted to you are reserved by Iridescence.
Shopify's name, trademarks and intellectual property remain the property of Shopify.
SECTION 8 – THIRD-PARTY LINKS AND SERVICES
Our Services may contain links to websites, applications or services operated by third parties.
These third parties operate independently from Iridescence, and we are not responsible for the content, availability, security, privacy practices or terms of those third-party websites or services.
If you access a third-party website or service, you do so at your own discretion and should review that provider's terms and privacy policy.
Where third-party services are used to process payments, deliver orders, provide analytics, facilitate marketing or provide other services to us, those providers may process information in accordance with their own terms and privacy policies.
SECTION 9 – RELATIONSHIP WITH SHOPIFY
Iridescence is powered by Shopify, which enables us to provide the Services to you. However, any sales and purchases you make in our Store are made directly with Iridescence. By using the Services, you acknowledge and agree that Shopify is not responsible for any aspect of any sales between you and Iridescence, including any injury, damage, or loss resulting from purchased products and services. You hereby expressly release Shopify and its affiliates from all claims, damages, and liabilities arising from or related to your purchases and transactions with Iridescence.
SECTION 10 – PRIVACY
Your use of our Services is also subject to our Privacy Policy.
Our Privacy Policy explains how we collect, use, store and disclose personal information when you visit our website, create an account, purchase our products, contact us or otherwise interact with Iridescence.
Shopify also processes certain information in connection with providing the Services to us. Further information about Shopify's handling of personal information is available through Shopify's privacy information.
SECTION 11 – REVIEWS AND FEEDBACK
If you submit a review, testimonial, photograph, comment, suggestion, idea or other content to Iridescence ("Feedback"), you confirm that you have the right to provide that content to us.
By submitting Feedback, you give Iridescence permission to use, reproduce, publish and display that Feedback for purposes connected with our business, including marketing and promoting Iridescence and our products.
We may remove or decline to publish Feedback that we reasonably consider to be unlawful, misleading, abusive, defamatory, offensive, fraudulent or otherwise inappropriate.
You must not submit Feedback that infringes another person's copyright, trademark, privacy or other legal rights.
Where we use customer testimonials or other content in our marketing, we will not knowingly misrepresent the content or meaning of the original Feedback.
SECTION 12 – ERRORS AND CHANGES
We try to ensure that information on our website is accurate and up to date. However, errors or omissions may occasionally occur.
This may include errors relating to:
- product descriptions;
- pricing;
- availability;
- promotions;
- shipping charges;
- delivery estimates; or
- other website content.
Where we identify a significant error, we reserve the right to correct the information and, where appropriate, contact affected customers.
If an error materially affects an order that has not yet been fulfilled, we may contact you to discuss the available options.
Nothing in this section limits your rights under applicable New Zealand law.
SECTION 13 – PROHIBITED USE
You must use our Services lawfully and must not use them in a way that:
- breaches any applicable law;
- infringes our intellectual property rights or those of another person;
- attempts to gain unauthorised access to our website, systems or accounts;
- introduces viruses, malicious code or other harmful material;
- interferes with the operation or security of our website;
- uses our website to commit fraud or facilitate unlawful activity;
- impersonates another person or business;
- collects personal information about other users without lawful authority; or
- attempts to scrape, copy or commercially reproduce substantial portions of our website or content without our permission.
We may restrict or terminate access to our Services where we reasonably believe these Terms have been breached.
SECTION 14 – AGENTS
14.1 This section ("Agent Terms") applies if you use, allow, enable, or cause the deployment of an Agent to access, use, or interact with any Services. "Agent" means any software or service that takes autonomous or semi-autonomous action on behalf of, or at the instruction of, any person or entity and that can be executed on behalf of or using persons device, without direct supervision.
14.2 No Agent may access, use, or interact with Services unless, at all times, it identifies itself and operates in strict accordance with the requirements in section 14.4 below. In addition, no Agent may access, use, or interact with Services if we have requested that the Agent refrain from accessing, using, or interacting with any service.
14.3 We may limit, including by technical measures, whether and how any Agent accesses, uses, and interacts with Services.
14.4 Agents must: (i) in all HTTP/HTTPS requests, identify that the request is from an Agent and disclose the name of the Agent by including the following in the request's user agent string: "Agent/[agent name]"; (ii) not conceal or obfuscate that any access, use, or interactions are from an Agent, such as by (a) mimicking human behavior and interaction patterns, or (b) completing or circumventing CAPTCHAs or measures intended to distinguish computer use from humans, (iii) respond truthfully to any question or prompt seeking to determine if interactions are coming from a human or a computer, (iv) not circumvent or otherwise avoid any measure intended to block, limit, modify, or control whether and how Agents access, use, and interact with Services.
SECTION 15 – SUSPENSION AND TERMINATION
We may restrict or terminate your access to our Services where we reasonably believe you have breached these Terms, engaged in fraudulent or unlawful activity, or otherwise misused our Services.
Termination or suspension does not affect rights or obligations that arose before termination.
Any provisions of these Terms that are intended by their nature to continue after termination will continue to apply.
SECTION 16 – WARRANTIES AND CONSUMER RIGHTS
We aim to provide high-quality products and reliable Services.
Nothing in these Terms excludes, restricts or modifies any rights or remedies that cannot lawfully be excluded, restricted or modified under New Zealand law.
In particular, where the Consumer Guarantees Act 1993 applies to your purchase, you retain the rights and remedies provided by that Act.
We do not guarantee that our website will always be available, uninterrupted or error-free. Website availability may be affected by maintenance, technical issues, third-party services or circumstances outside our reasonable control.
SECTION 17 – LIABILITY
To the maximum extent permitted by law, Iridescence will not be liable for indirect or consequential loss arising from your use of our website or Services.
Nothing in these Terms excludes or limits any liability that cannot legally be excluded or limited, including rights and remedies available to consumers under the Consumer Guarantees Act 1993 or other applicable New Zealand law.
SECTION 18 – INDEMNIFICATION
To the extent permitted by law, you agree to be responsible for losses reasonably incurred by Iridescence as a result of your unlawful use of our Services or your deliberate or negligent breach of these Terms.
This section does not apply to the extent that doing so would unlawfully limit your rights under New Zealand consumer law.
SECTION 19 – SEVERABILITY
If any provision of these Terms is found to be unlawful, invalid or unenforceable, that provision will be modified or removed to the minimum extent necessary, and the remaining provisions will continue to apply.
SECTION 20 – ENTIRE AGREEMENT
These Terms, together with our Privacy Policy, Refund Policy and any other policies or terms expressly incorporated into these Terms, form the agreement governing your use of our Services.
If there is an inconsistency between these Terms and a specific promotion, stockist agreement or other terms that expressly apply to a particular transaction, the specific terms will apply to the extent of the inconsistency.
SECTION 21 – ASSIGNMENT
You may not transfer or assign your rights or obligations under these Terms without our written consent.
We may transfer or assign our rights and obligations where reasonably necessary in connection with the operation, restructuring or sale of our business, subject to applicable law.
SECTION 22 – GOVERNING LAW
These Terms are governed by the laws of New Zealand.
You agree that the courts of New Zealand have jurisdiction in relation to disputes arising from these Terms, subject to any rights you may have under applicable New Zealand law.
SECTION 23 – HEADINGS
The headings used in these Terms are for convenience only and do not affect the interpretation of any provision.
SECTION 24 – CHANGES TO THESE TERMS
We may update these Terms from time to time to reflect changes to our business, Services, products or legal requirements.
The latest version will be published on our website with the updated "Last updated" date.
Where required by law, we will provide notice of material changes.
Your continued use of our Services after updated Terms are published constitutes acceptance of the updated Terms to the extent permitted by law.
SECTION 25 – CONTACT INFORMATION
If you have questions about these Terms, please contact us:
Iridescence Haircare
717 Manukau Road
Royal Oak, Auckland 1023
New Zealand
Email: customercare@iridescence.nz